Call Center Company Registration in the Philippines

The Philippines has hosted international call centers for over two decades — the legal framework has matured to match. For a foreign operator, setting up is straightforward once you understand the ownership and incentive rules.

Ownership & capital

A call center that handles inbound or outbound calls for overseas clients is an export enterprise under Philippine investment law. The consequences are favourable:

• Up to 100% foreign ownership — the Foreign Investment Negative List does not restrict contact center activity.
• No US$200,000 capital floor — the domestic-market capital rule does not apply when 60% or more of revenue comes from outside the Philippines.
• Standard paid-in capital under the Revised Corporation Code is sufficient.

If a portion of your operations will serve Philippine-based clients, we analyse the split and advise on the correct capital structure. See 100% foreign ownership rules and capital requirements for 2026.

Incentives under CREATE MORE

Contact centers registered with PEZA (locating inside an accredited IT park or building) or BOI qualify for fiscal incentives under the CREATE MORE Act (RA 12066):

• Income Tax Holiday (ITH) — 4 to 7 years of zero corporate income tax on registered revenues, depending on location and employment.
• 5% Special Corporate Income Tax (SCIT) on gross income earned, replacing all national and local taxes, after the ITH period.
• Duty-free importation of equipment under PEZA registration.

PEZA requires your seat capacity to be in an approved IT building or economic zone. BOI allows more location flexibility, which suits operators building their own purpose-built facility.

The registration process

1. Structure decision — Ordinary Stock Corporation (most common) or One Person Corporation for a single foreign owner.
2. SEC incorporation — Articles, by-laws, name reservation.
3. PEZA or BOI registration — Business plan, employment projections, facility confirmation.
4. Local licences — Barangay clearance, Mayor’s permit, BIR, and mandatory employee benefit registrations.
5. Commencement of operations — Incentive clock starts; PEZA issues the Certificate of Registration.

Chamberlain manages the entire process at a fixed, published fee — you see the cost before you sign. Book a consultation and we’ll confirm your ownership eligibility and recommend the right incentive registration for your setup.